Perspective - Troubleshooting FAQ

You are on this page most likely because something didn't work smoothly in your use of Perspective. For this we are really sorry. We are here to help! Below we have compiled a few of the issues and remedies. Please feel free to contact us at support@pixxa.com if you need further help.

Version Mismatch - Trying to download a story and Perspective suggests I need to update to the latest.
The story you want to open is saved with a newer version of the App than you are using. If you have downloaded latest Perspective App and still get this message, it is most likely due to a mistake. Send us a message to perspective@pixxa.com and we will fix it. Once fixed, all you have to do is to re-download the story and you should be all set.